Do I need to return to the dealer where I purchased my vehicle for servicing?

No, you are not required to return to the new car dealer for service while your new vehicle is under warranty. The new car dealer will lead you to believe that if you do not return for service your warranty will be void. This is false! You may have your new vehicle serviced wherever you please.

This practice has become so widespread that Congress passed the Magnuson-Moss Warranty Act, which makes it a violation of Federal Statutes for a car manufacturer to require the vehicle be returned to the dealer for servicing in order to maintain it’s warranty.

The only reason you would need to return to the new car dealer is for warranty repairs or a manufacturer recall. These repairs are to be performed at no cost to you for parts or labor.

Manufacturer warranties vary from system to system (ie. whole car warranty, drive train, emissions, etc.). Consult your owners manual for exact time and mileage details. Recalls are in affect for the life of the vehicle (there is no mileage limitations).

Service or “warranty service” as it is sometimes referred to (which is misleading), can be done by whomever you like. The most important thing to keep in mind when servicing your vehicle, whether your vehicle is new or not, or under warranty or not, is to always have your vehicle serviced by the manufacturer recommendations. If you are unsure of what this is, consult your owner’s manual or contact us. Not servicing by the manufacturer’s specifications will void your warranty.

Additionally, make sure you choose a shop that has specific knowledge of your make and model…like we do at Automotive Excellence.

If you have any questions, please feel free to call us.

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