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Customer Reviews & Stories

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5

This is my regular mechanic and will be as long as I live here. Excellent service, all jobs effectively and efficiently done, friendly staff, and great prices. One of the best car shops I've ever used, over 55 years of driving. Thanks, friends!

Thank you Ellen for your wonderful 5-star review! And, thank you for being a valued customer. We appreciate you and your history with us and will do our darndest to continue to provide you with exceptional customer service along with the highest quality repairs. We're always looking for ways to improve, so if you have any suggestions, please don't hesitate to let us know. Again, we would like to thank you again for being a loyal customer! Take care and we'll see you the next time around!

- Automotive Excellence
5

This place takes care of you! They are honest and more than fair. I have NEVER had a bad experience and have always provided exceptional quality and service.

Trina, thank you so much for your kind words! And, thank you for the 5-star review! We appreciate you and your business over the years and will always do everything possible to continue to merit your trust and loyalty. Again, thank you and take care!

- Automotive Excellence
5

Thanks for the 5-star review!

- Automotive Excellence
5

They were recommended by a trusted friend. Best shop I have ever used. Considerate & responsive in every way. I will use them from now on.

Thank you so much Bill for the wonderful 5-star review! It was a pleasure meeting you and we look forward to earning your trust and loyalty. It's pretty awesome to hear we're "the best shop you've ever used", it made our day! Thanks again and we would like to say welcome to the Automotive Excellence family! Take care and we'll see you the next time you are in.

- Automotive Excellence
5

I was in need of an emergency repair of my brakes with no appointment on a busy day at 8:30am. I was told they would try and help with no guarantees. I was back in my car a long way from home at 4:30pm. It's nice to fine a shop that is so understanding, caring and professional. I cannot thank them enough on what was a difficult day.

Thank you Bill for the 5-star review! We are so glad that you were happy with the service you received. We understand that emergency repairs can be stressful, and we are always happy to help our customers in any way that we can. We appreciate you and your business and hope to see you again soon! Take care!

- Automotive Excellence
5

Friendly service, always feel confident with their fair, honest recommendations and quality work.

Tim thank you for your kind words! We always strive to provide our customers with exceptional customer service, and it is gratifying to hear that we have been successful. We will work diligently to continue providing high quality repairs and service for you. We appreciate you and your business, take care and we'll see you the next time around!

- Automotive Excellence
5

Great communication, professional, friendly, trusty and wonderful service. I feel like I was treated honestly and fairly. Thank you for the excellent service on my car's brakes, AC and oil changed. Would highly recommend this auto shop.

Thank you so much Kim for your kind words! We're thrilled to hear that you had a great experience with us at Automotive Excellence. We pride ourselves on providing our customers with exceptional customer service and high quality repairs, we are always happy to hear that our efforts are appreciated. We appreciate you trusting us with your car's brakes, AC, and oil change. We know that your car is important to you, and we take great care in all of the work that we do. We will work hard to earn your continued business. We would like to say thank you again and welcome to the Automotive Excellence family! Take care and we look forward to seeing you again on your next trip in!

- Automotive Excellence
5

easy place to get an oil change. nice outside waiting area. took longer than expected.

Thank you Karen for your review! We're glad to hear that you found our location easy to get to and that you enjoyed our outside waiting area. We're always working to improve our customer service, and we appreciate your feedback on the length of time it took to get your oil change. We understand that sometimes unexpected things can happen that can delay service, such as a vehicle breaking down in the bay or a customer needing more time to review their service options. We apologize for any inconvenience this may have caused you. We're committed to providing our customers with a quick and efficient service, and we'll continue to work to improve our processes so that our customers can get in and out as quickly as possible. Again, thank you again for your feedback. We appreciate your business!

- Automotive Excellence
5

This shop always gives the best service. They are fast and friendly. I have been taking my Honda Odyssey there for over a year and now I won't take the vehicle to any other repair shop

Thank you so much Janeann for your kind review! We are so glad that you have been happy with our service over the past year. We strive to provide our customers with the best possible experience, and we are always working to improve our service. We are also pleased to hear that you are so happy with the work that we have done on your Honda Odyssey. We appreciate your loyalty and we look forward to continuing to earn your business in the future. Take care and again thank you for your review!

- Automotive Excellence
5

Thanks Kevin, we appreciate the 5-stars!

- Automotive Excellence

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Automotive Excellence is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call Automotive Excellence (707) 584-8700 if you have any issues in accessing any area of our website.
35 Executive Ave. Ste. 3 Rohnert Park, CA 94928 (707) 584-8700