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Customer Reviews & Stories

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5

Friendly, professional shop that were able to source a part that was on backorder at other places I had gone to. Thanks!

Nicole, we're so glad you had a great experience with us at Automotive Excellence! We always strive to provide our customers with exceptional customer service, and it's clear that we succeeded in this case. We're always happy to go the extra mile to help our customers, and we're glad that we were able to source the part you needed that was on backorder at other places. We appreciate your business, and we hope to see you again soon!

- Automotive Excellence
5

Super knowledgeable, friendly, they don’t try to over sell you, competitive pricing, accommodating, overall excellent service!

Char, thank you so much for your kind words! We are so glad to hear that you had a great experience with us at Automotive Excellence. We strive to provide our customers with the best possible service, and it's appears as though we succeeded in your case. We are always happy to answer any questions our customers have, and we never try to oversell them. We believe that our customers should be able to make informed decisions about their purchases, and we are always happy to provide them with the information they need to do so. We are also committed to providing our customers with competitive pricing. We know that our customers are looking for the best possible value, and we are always working to find ways to offer them the best possible prices. Finally, we are always happy to accommodate our customers' needs. We know that everyone is different, and we are always willing to work with our customers to find solutions that meet their individual needs. We appreciate your business, and we hope to see you again soon!

- Automotive Excellence
5

What an amazing experience! It was my first time here and I got exceptional service and they really care about their customers. They really check everything with your car and great prices, lots of coupons online to help you save!

Thank you so much for your kind words Kelsey! We're so glad to hear that you had an amazing experience with us. We pride ourselves on providing exceptional customer service, and we're always happy to help our customers in any way we can. We're also glad to hear that you were impressed with our prices and the coupons we offer. We always want to make sure that our customers can get the best possible value for their money. Thanks again, and we hope you'll come back and see us again the next time around!

- Automotive Excellence
5

Excellent customer service! They really are knowledgeable and check everything with your car. Always help you save and online coupons available!

Thank you so much for your kind words Kelsey! We're so glad to hear that you had an amazing experience with us. We pride ourselves on providing exceptional customer service, and we're always happy to help our customers in any way we can. We're also glad to hear that you were impressed with our prices and the coupons we offer. We always want to make sure that our customers can get the best possible value for their money. Thanks again, and we hope you'll come back and see us again the next time around!

- Automotive Excellence
5

This was my first time using Automotive Excellence and it was a very good experience. I went there for routine maintenance on my Lexus. Everyone I encountered at Automotive Excellence seemed competent and happy with their job. I arrived 10 minutes early for my 8am appointment so was sitting by the locked office door when a fellow poked his head out of the open Bay door, smiled, and said "We'll be with you in just a few minutes Deanna". That made such a good first impression and that feeling continued. They seemed busy but not stressed or rushing. They gave me a free car wash as part of their service. Upon check-out, they gave me information about the state of my tires and brakes. They also suggested the timing of my next maintenance. I got good information but not pressure. I highly recommend Automotive Excellence !

Thank you for sharing your positive experience with Automotive Excellence! And, thank you for such a wonderful review! We are always thrilled to hear that our customers are satisfied with our service. We are committed to providing our customers with exceptional service, and we are glad that you were able to experience that firsthand. We are also glad that you appreciated the free car wash and the information we provided about your tires and brakes. We'd like to say "welcome to the Automotive Excellence Family" and we look forward to seeing you again the next time around!

- Automotive Excellence
5

Professional yet casual, awesome office staff, efficient and knowledgeable mechanical staff. Take your car here!

Thank you Janet for the cool 5-star review!

- Automotive Excellence
5

I finally found my new, forever mechanics in Rohnert Park. I had to find them the hard way, after a very bad experience at a quick oil change place in RP, that also tried to do auto repairs. They obviously can't. I am so glad to have found Automotive Excellence. I'm even purchasing a vehicle that I know they can work on so that I can keep them as my mechanics.

Thank you so much for your kind words! We're so glad to hear that you've found us too! We know how important it is to have a mechanic that you can trust, and we're always happy to hear that we've been able to earn your business. We understand how frustrating it can be to have a bad experience with a mechanic, and we're always committed to providing our customers with the best possible service. We're glad that you've found us to be a good fit, and we look forward to continuing to earn your trust and serve you in the future. Thank you again for your business it is greatly appreciated!

- Automotive Excellence
5

Always excellent service and staff goes the extra mile.

For you Betty we would go a hundred miles! Thanks for your business over the years and thanks for the 5-stars. Both are greatly appreciated. Take care and we'll see you next time!

- Automotive Excellence
5

took half the time and cost half as much as other places. Very efficient and friendly.

Thank you for the 5-star review! We are so glad to hear that you were happy with our service. We pride ourselves on being efficient and friendly, and we are always working to provide our customers with the best possible experience at an affordable price!

- Automotive Excellence
5

There is an old saying that one of the first things you do when you come to a new town is finding a good auto mechanic. These folks fill that criterion and then some! When you leave their shop you know someone with a discerning eye has gone the extra mile to make sure nothing has been missed. There’s a reason these guys are so busy. They're the best!

Thank you guys for the 5-stars! We couldn't agree with you more that finding a good auto mechanic is one of the most important things you can do when you move to a new town. Your car is your lifeline, and you need to be able to trust the people who are working on it. We're so glad that you found us, and we will work diligently to earn your trust over time. On behalf of Rohnert Park, we would like to say "Welcome to the Neighborhood" and a huge "Welcome to the "Automotive Excellence family"! Thanks again for your review and we'll see you the next time you are in!

- Automotive Excellence

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35 Executive Ave. Ste. 3 Rohnert Park, CA 94928 (707) 584-8700