My wife has a 2001 RAV-4 that she absolutely loves. With only about 100,000+ miles on it, it's obvious that she doesn't drive it a lot. But when she does it's important to me that the car is in top shape and will safely get her from point A to point B. Our recent experience with Automotive Excellence reinforces the reason I began going there since we moved to Rohnert Park in 2000. On this day they performed an extensive maintenance service on the RAV-4 that covered all systems including oil change, filter changes (cabin, oil, trans), transmission service, cooling system service, lights, wipers, tires, brakes, suspension, and alignment with such attention to detail that I challenge any factory dealership to match them. I got a call from Dave explaining an issue with the left front steering knuckle and alignment that was approved and resolved effectively and efficiently the same day. After getting the car back that night I was surprised to get a text message that supplied me with a link to a detailed and photographed report of their findings and noted potential issues that might need to be addressed in the future. To me it's those small things, the attention to detail, and the professional care that everyone at Automotive Excellence takes to do the job right the first time that makes me feel good about choosing them to look after us and our cars. Thanks guys! Janet & I really appreciate all that you do for us.
It's definitely been our pleasure serving you and your wife over the years! Thank you for such a wonderfully detailed review, it is greatly appreciated. We also appreciate you! And your business. It makes our day hearing about how customers feel good about coming to see us. We look forward to the opportunity to serve you again. In the meantime, take care!
- Automotive Excellence