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Customer Reviews & Stories

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5

weve been going to Automotive Excellence for many years. they are honest and reliable. trust them will all our vehicles

Thank you Annette for the many years of service and repair work here at Automotive excellence. It's customers like you that keep us going. Thank you for the 5-star review and we'll see you the next time around!!

- Automotive Excellence
5

Always great working with Automotive Excellence. I called yesterday morning and they took me in right away. They always let me know what is going on. They were able to order and replace the part the same day. All the group there are wonderful to work with. They also washed my car. That was a bonus. Thanks, Eileen Lara

Eileen thank you so much for the 5-star review! We are glad we were able to get you in and out so quickly, not all jobs go so smoothly. And yes, we have awesome employees here that are experts at what they do! Our goal here is to provide exceptional customer service at every point and to produce high quality repairs and it seems as though we have succeeded with you!! Thanks again and we look forward to seeing you again the next time you are in!!

- Automotive Excellence
5

Automotive Excellence is great they are honest, trustworthy I feel very fortunate to have them as my mechanics. I’ve had repairs done and never feel over charged they are very reasonable. Recently I took my car in to have the sun roof repaired they apologized that they couldn’t fix it but it needed a specialty shop to fix it. They didn’t even charge me to check it out. Again they are great…I would highly recommend them to repair your car.

Thank you so much Roberta we truly appreciate you taking time to leave us a review! We're sorry we weren't able to repair your sunroof and had to send you back to the dealer (yikes!) but at least we learned something from the experience and we'll be better able to help other customers in the future. We don't feel right charging a customer if there isn't anything we can do for them which is why you were not charged. We figure you will end up paying another facility to do what we were unable to do and we don't want to add salt to the wound so to speak. So this being said, we look forward to seeing you the next time around!!

- Automotive Excellence
5

Great service w/ a smile, thx for continuing to take care of our family fleet...until we see u again.............

Thanks Tim, you guys are great! Thank you for leaving us a 5-star review, it's customers like you that keep us doing what we do!! It has been a pleasure serving you over the years and we look forward to many more to come. Take care and we'll see you the next time around!!

- Automotive Excellence
5

Very good work and extremely courteous about getting you in for the work

Thank you Dennis for the 5-star review!! It was our pleasure serving you and we look forward to seeing you again the next time around!!

- Automotive Excellence
5

I am a new customer after being referred by my best friend. I only went in for a minor service (needing a Major but money tight!) After finding a Major was hundreds less than my regular mechanic, I decided to go ahead with the Major. At the inspection, I was told brakes were 10% so I had those done too after checking around, very reasonable on price. They even stayed 15 minutes late after I said I must have my car in the morning. Car drives fantastic, I am a happy camper.

Thank you for choosing us! We appreciate you taking time to leave us such a wonderful review. We're glad you found us and we look forward to building upon this relationship in the future. It is our goal to provide exceptional customer service, perform high quality repairs and do this for a reasonable cost. And it sound like we hit that mark with you James! It was our pleasure serving you and we look forward to seeing you again the next time around!!

- Automotive Excellence
5

I'm so glad I took my equus here. Was turned down by other shops. They blessed me by doing so.. They could have really stuck it to me. Yet, they were upfront and honest . I thought it was gonna cost me a couple grand. My car has airride suspension. Which I was told might cost me a couple grand. They charged me a couple hundred Plus left 2 packs of smarties in my car and gave me a loaner. Great group of people. This will be my forever shop! Thank you, Amber

Thank you Amber for such a great review! We appreciate it and we appreciate you. Our goal is to provide exceptional customer service coupled with high quality repairs done for a reasonable cost. You will find here at Automotive Excellence you will never be sold something you don't need, that is our guarantee. We will always prioritize services and repairs for you so you can plan accordingly. Finally we would like to say "welcome to the Automotive Excellence family" where honesty and integrity come together!!

- Automotive Excellence
5

Quick, professional & friendly service, fair prices, trusted repairs.

Thanks Scott for the 5-star review! We're glad you came in and we look forward to seeing you again next time!!

- Automotive Excellence
5

I admit I don't always keep up with what my car needs until it tells me to. Luckily Automotive Excellence was one of the first spots that caught my eye on Yelp (with perfect reviews) when my car told me that the oil life is approaching zero. I called to ask for availability and they were able to schedule me for the same day, which I'm very thankful for. Not only that, they also changed one of my tail light bulbs which I wasn't even aware was broken. They were also so efficient-- I was out within 45 min! Everyone I talked to, including the owner Dave, Darlene and another Mechanic, were so friendly, pleasant, and professional. I can't believe I just found an honest, reliable yet affordable place to take care of all my car needs from now on!

Mai thank you for such a glowing review!! It was our pleasure serving and meeting you. Our goal here at Automotive Excellence is to provide exceptional customer service, coupled with high quality service & repair, done for a reasonable cost. And we couldn't be more pleased that it sounds like we hit our mark with you! Be sure, we will always do everything possible to continue to earn your trust and loyalty. Lastly, we would like to take a minute to welcome you to our Automotive Excellence family! Thanks again, we really appreciate your business and look forward to seeing you again the next time around!!

- Automotive Excellence
5

My alternator lights went on as I was driving and I called them immediately. They told me to "bring it now". I did and they fixed it the next day! Amazing to get that kind of personal service when I'm in dire need. Auto Excellence is the BEST!!!!

Sandy we think you're the best!! We appreciate you and your business. It's been our pleasure serving you over the years and we look forward to many more to come. Thank you for the great review and we'll see you the next time around.

- Automotive Excellence

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35 Executive Ave. Ste. 3 Rohnert Park, CA 94928 (707) 584-8700