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Customer Reviews & Stories

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5

Price was well under what i was expecting for an oil change these days! Fast friendly service, and was more than willing to accommodate a walk in! thank you!

Thank you Jared for leaving us a 5-star review! I'm glad we were able to accommodate a walk-in oil change, not every day works out as well. It's nice to hear that we are less than what you anticipated. We do everything we can to keep costs as reasonable as possible. It was our pleasure serving you and we would like to say "welcome to the Automotive Excellence family"!

- Automotive Excellence
5

I took my car to another shop nearby and they couldnt figure out what the problem with my brakes were. Dave at Automotive Excellence sat in my car for 10 seconds and told me exactly the issue and how much it would be for a repair. He knows what he's doing, he doesn't try to rip you off. He's fair and honest business and I will be recommending his shop to all my car friends. 2015 Evo GSR

Thank you Chandler, we appreciate the recommendation! I'm glad we were able to locate the issue right away and it's a good thing too. Having a brake master cylinder fail is never good but we found it and got you fixed up. It was our pleasure serving you and we look forward to a long working relationship with you. We would like to say take care and "welcome to the Automotive Excellence family"!

- Automotive Excellence
5

These folks are a great group of people to work with. They promptly diagnosed the problem with my car and demonstrated a level of professionalism, expertise, dedication, and care that will keep me as a loyal customer. Thanks guys.

Thank you Jeffrey for leaving us this great 5-star review! We appreciate it and we appreciate you and your business. Thank you for being a loyal customer, we will always do everything possible to continue to merit it. Thanks again, take care and we will see you again the next time you are in.

- Automotive Excellence
5

weve been going to Automotive Excellence for many years. they are honest and reliable. trust them will all our vehicles

Thank you Annette for the many years of service and repair work here at Automotive excellence. It's customers like you that keep us going. Thank you for the 5-star review and we'll see you the next time around!!

- Automotive Excellence
5

Always great working with Automotive Excellence. I called yesterday morning and they took me in right away. They always let me know what is going on. They were able to order and replace the part the same day. All the group there are wonderful to work with. They also washed my car. That was a bonus. Thanks, Eileen Lara

Eileen thank you so much for the 5-star review! We are glad we were able to get you in and out so quickly, not all jobs go so smoothly. And yes, we have awesome employees here that are experts at what they do! Our goal here is to provide exceptional customer service at every point and to produce high quality repairs and it seems as though we have succeeded with you!! Thanks again and we look forward to seeing you again the next time you are in!!

- Automotive Excellence
5

Automotive Excellence is great they are honest, trustworthy I feel very fortunate to have them as my mechanics. I’ve had repairs done and never feel over charged they are very reasonable. Recently I took my car in to have the sun roof repaired they apologized that they couldn’t fix it but it needed a specialty shop to fix it. They didn’t even charge me to check it out. Again they are great…I would highly recommend them to repair your car.

Thank you so much Roberta we truly appreciate you taking time to leave us a review! We're sorry we weren't able to repair your sunroof and had to send you back to the dealer (yikes!) but at least we learned something from the experience and we'll be better able to help other customers in the future. We don't feel right charging a customer if there isn't anything we can do for them which is why you were not charged. We figure you will end up paying another facility to do what we were unable to do and we don't want to add salt to the wound so to speak. So this being said, we look forward to seeing you the next time around!!

- Automotive Excellence
5

Great service w/ a smile, thx for continuing to take care of our family fleet...until we see u again.............

Thanks Tim, you guys are great! Thank you for leaving us a 5-star review, it's customers like you that keep us doing what we do!! It has been a pleasure serving you over the years and we look forward to many more to come. Take care and we'll see you the next time around!!

- Automotive Excellence
5

Very good work and extremely courteous about getting you in for the work

Thank you Dennis for the 5-star review!! It was our pleasure serving you and we look forward to seeing you again the next time around!!

- Automotive Excellence
5

I am a new customer after being referred by my best friend. I only went in for a minor service (needing a Major but money tight!) After finding a Major was hundreds less than my regular mechanic, I decided to go ahead with the Major. At the inspection, I was told brakes were 10% so I had those done too after checking around, very reasonable on price. They even stayed 15 minutes late after I said I must have my car in the morning. Car drives fantastic, I am a happy camper.

Thank you for choosing us! We appreciate you taking time to leave us such a wonderful review. We're glad you found us and we look forward to building upon this relationship in the future. It is our goal to provide exceptional customer service, perform high quality repairs and do this for a reasonable cost. And it sound like we hit that mark with you James! It was our pleasure serving you and we look forward to seeing you again the next time around!!

- Automotive Excellence
5

I'm so glad I took my equus here. Was turned down by other shops. They blessed me by doing so.. They could have really stuck it to me. Yet, they were upfront and honest . I thought it was gonna cost me a couple grand. My car has airride suspension. Which I was told might cost me a couple grand. They charged me a couple hundred Plus left 2 packs of smarties in my car and gave me a loaner. Great group of people. This will be my forever shop! Thank you, Amber

Thank you Amber for such a great review! We appreciate it and we appreciate you. Our goal is to provide exceptional customer service coupled with high quality repairs done for a reasonable cost. You will find here at Automotive Excellence you will never be sold something you don't need, that is our guarantee. We will always prioritize services and repairs for you so you can plan accordingly. Finally we would like to say "welcome to the Automotive Excellence family" where honesty and integrity come together!!

- Automotive Excellence

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35 Executive Ave. Ste. 3 Rohnert Park, CA 94928 (707) 584-8700