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Customer Reviews & Stories

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5

I just started taking my cars here. Such a great company. Very accommodating!

5

They prompt on time and try to over sell their service. They keep in mind people fo live with in a budget and work with that

5

Dave and his company did my first service on my 2021 tundra. Everything worked well. Thanks, Dave

Thank you Dave for the 5-star review! It was our pleasure servicing you Tundra and we look forward to seeing you again in the coming year! Happy Holidays!!

- Automotive Excellence
5

I’ve been a satisfied customer of Automotive Excellence for around a decade. They kept my Nissan in top condition until I sold it after 17 years and about 177K miles. They charged much less than Nissan’s dealer service, did great work and were scrupulous about only providing necessary service and parts. They earned my loyalty. I purchased a new car 2 years ago – they are and will remain my service destination.

Wow! Thank you Jeffery for such a glowing review, it is very much appreciated. We also appreciate you and your business over the years and look forward to many more to come. We will always strive to provide you with nothing but high quality repairs with high quality parts done with exceptional customer service. It has been our pleasure serving you and we look forward to seeing you again in the coming year. Happy holidays and a very happy new year!

- Automotive Excellence
5

New to the area, I needed to have a scheduled maintenance done on my older, Honda Civic. Leary of using the local, dealership, I wanted to find a reputable, local, independent Honda service facility. Using Yelp, based upon customers actual reviews and ratings, I decided to give Auto Excellence a try (Service date 11/19/21). I’m happy to say the very complimentary customer reviews on Yelp are accurate. Having done my homework prior, I found the the pricing very reasonable. I also found the well appointed shop, and highly professional demeanor of both the mechanic and the customer service person, Darlene, to be a confidence builder. I had made a good choice. Results: They gave me a reasonable price quote, a timely and convenient appointment, approximate time needed to complete and afterward, a ’heads up’ for possible future service needs. They did everything well, on time, professionally, and with a smile. No problem recommending this business to anyone. Robert R.

Thank you Robert for such a glowing review, we appreciate it more than you know!! It was a pleasure meeting you and we look forward to building upon our relationship with you. You can be sure we will never sell you something you don't need and we will always do everything possible to merit the trust you have placed in us. We will be sure to let Darlene know that her customer service was spot on, she will be pleased to hear this as she places customer service above all else. We would like to welcome you to our Automotive Excellence family and we look forward to seeing you again the next time around. Merry Christmas and may the new year bring you good health and happiness!!

- Automotive Excellence
5

Dave was very helpful. Explained all of our services. I would use their services again.

Thank you for taking time to leave us the 5-star review, we appreciate it and we appreciate you. Enjoy your holidays and we wish you all the best in the coming new year!!

- Automotive Excellence
5

Excellent service all around. Never have any complaints about Auto Excellence

Thank you Betty we appreciate the 5-star review! We look forward to seeing you again and wish you a very Merry Christmas! Take care and we'll see you next year!!

- Automotive Excellence
5

My experience here has been great! Loved the customer service and you can tell Dave makes sure his shop runs smoothly and on time! Everyone there does an amazing job and I can't think of any other place I'd want my car taken care of other than Automotive Excellence!! Thank you guys!

Thank you so much!❤ Meliza we appreciate you and your business over the years. We will always do everything possible to continue earning your trust and loyalty. We look forward to seeing you again on your next visit in and want to take a minute to wish… See more

- Automotive Excellence
5

I used to live in the East Bay and built a really good relationship with my former mechanic over there. Needless to say, one of my concerns about moving to the Rohnert Park area was having to find a new mechanic who was just as solid and reliable. I had my doubts. Then I had the opportunity to speak with Dave. I liked him right off the bat. He was extremely friendly, personable and easy to talk to. I was pleasantly surprised to find out that they also provide you with a ride home in certain cases. That's when I had the opportunity to speak a little more with him one on one. While listening to Dave, I got the calming sense that I had found the ideal replacement for my old mechanic. Like any other business owner, he's trying to run his business during these hard times, but he's not out to price gouge anyone. He believes in checking all the options to resolve a problem, not just the most expensive one with the same 'Take It or Leave It' attitude you get from most mechanics. I will definitely go back to him and recommend him to my friends.

Thank you Ryan for taking time to leave us a 5-star review, we really do appreciate it! It was completely our pleasure serving you when we installed the running boards on your Toyota 4Runner. We're sorry the push bar didn't work out as planned but if you find the right part we would be more than happy to install it for you. Our main focus here at Automotive Excellence is to provide exceptional customer service, coupled with only the highest quality of repairs done for a reasonable price and it certainly sounds like we hit that mark with you!! We'd like to say thanks again and welcome to the Automotive Excellence Family!!

- Automotive Excellence
5

Nice people. Honest. Good and prompt service.

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Automotive Excellence is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call Automotive Excellence (707) 584-8700 if you have any issues in accessing any area of our website.
35 Executive Ave. Ste. 3 Rohnert Park, CA 94928 (707) 584-8700