Rohnert Park Auto Repair

As a contractor and a business owner, I place a lot of emphasis on customer service. Automotive Excellence has proved to be one of those rare businesses that truly takes good care of their customers. From scheduling the work, the performance of their very experienced technicians, the communication and the free loaner car, Mike's business far surpasses that of most mechanic's shops that I've dealt with in the past. I've brought all my previous trucks to this shop for the past 10 years, and have never been disappointed. Their prices for service are always competitive, and the work is always completed professionally and efficiently. Thank You Automotive Excellence! Bill / True Colors Painting Comment from Terri E. of Automotive Excellence Business Owner 1/18/2016Bill, We feel the same way! We're happy to hear we meet your high standards. Our goal is always to try & achieve 100% customer satisfaction w/ each & every customer. We can't say just how much it means to us to have you take notice & point it out. We know giving up your vehicle, especially your work vehicle(s), can be a down right hassle! We always to try to make it as hassle free as possible. FREE loaner cars are just a small sampling of the way we want to serve our customers. We appreciate your confidence in us. We really appreciate your business & we appreciate you helping spread the good word w/ an awesome review! - The Automotive Excellence Team! Read more

I've been taking my car here for 8 years. They always provide great customer service and shoot me straight! They are honest and never try to up sell me on things my car doesn't need. I would and have recommended people to take their car here for services! Comment from Terri E. of Automotive Excellence Business Owner 1/12/2016Allison, We know that's one of a customers biggest fears when going to an automotive repair shop -- wondering if they'll offer you something your car doesn't need, that is. As you quite truthfully stated that's not how we operate, nor quite frankly how any shop should operate. Our job is to identify things that need attention & bring them to your attention. Unfortunately that process gets misinterpreted sometimes. Thank you for understanding that. Our motto is, "we take the scare out of auto repair!" And we do that every day!!! The greatest compliment a customer can give us is to refer friends & family members, thank you! We appreciate your confidence in us. We really appreciate your business & we appreciate you helping spread the good word w/ an awesome review! - The Automotive Excellence Team! Read more

Great honest shop always willing to go the extra mile. They have been my go-to shop for a while now. No job is too big or small for them and they always steer you in the right direction. I recommend them to everybody I know. Keep up the great work guys!

I've been taking my vehicles to Automotive Excellence for over 15 years now. The service is always excellent and at a fair price. Never had a problem with my cars thanks to them. They are very honest and provide a really good service. I highly recommend Automotive Excellence.

Automotive Excellence is great I would not go anywhere else to have my car repaired. In the past I would take my car elsewhere always feeling as if they were not truthful about repairs they said I needed. Automotive Excellence has never made me feel that way they have always explained why I need the repairs not treating me as if I was stupid. I would recommend Automotive Excellence and have recommended to others they are fantastic.

Awesome service! Very attentive to new customers and do a great job of ensuring they will be return customers. Excellent at building customer loyalty after just one visit. I'll be returning and I'm sure everyone else who comes here will feel the same way. Comment from Terri E. of Automotive Excellence Business Owner 11/3/2015Jeremy, We loved hearing that your first visit w/ us was such a positive experience. We know car service & repair can be a real hassle sometimes. We always try to make it as hassle-free as possible. We care a lot about our customers & their experience w/ us. We want to ensure they're always well taken care of. We're glad that's exactly how you felt! Feed back from our customers is always welcomed & appreciated. We really appreciate your business & we appreciate you helping spread the good word w/ an awesome review! - The Automotive Excellence Team! Read more

We've been taking our cars to Mike ever since I bought my little blue Civic in 1986. Since then, we've stuck with Honda and Toyota, in large part because we don't want to change to another repair shop. We've always had excellent service and our cars run great. We've all gotten a little grayer over the years, and the little blue Civic has long since been replaced (but we had it to 225,000 miles, thanks to Mike), but the service at Automotive Excellence has remained just that, excellent.

I have known Mike for over 25 years. He is an honest, knowledgeable, and professional business owner. He has done work on my two Acuras and one Honda. The mechanics are always able to complete the necessary service and repairs in a timely manner and at a reasonable rate. I highly recommend them to others and trust Mike and his mechanics implicitly.

My wife's Sienna had a problem with one of the stop lamps and I went to PepBoys for a replacement. The guy looked it up in the computer and got me the part. I got home and it didn't fit. Went back 4 more times - each time they looked it up and sold me the wrong part. Not only did the bulbs not fit, but at some point the car failed to shift out of park! I figured it was somehow related to the bulb issue but was at a loss. I ended up getting the car over to Automotive Excellence and they took a look at it. The technician was able to recite the correct bulb part from memory (which was not one that PepBoys indicated) and showed me how to override the shifting problem. But he suspected an electrical problem, most likely a blown fuse due to an incorrect bulb. Even though they were closing, he took the time to find and replace the fuse. Problem solved! Automotive Excellence was very professional and wanted to "do the job right". So this must have cost a lot then, huh? Nope - they refused to take any money, even though I offered to pay. So I'm not going to trust PepBoys again when both the people and computers are wrong about part numbers. But I do have total confidence in Automotive Excellence! Comment from Terri E. of Automotive Excellence Business Owner 9/29/2015Mike, We can definitely understand how frustrating it must have been to continue having bulbs not fit and then, on top of that, have the car fail to shift out of park. The fact that you came in when we were about to close was not an issue at all. We're just glad we were able to take a look at it for you and put an end to the issue. More importantly get you on your way to Disneyland w/o having to rent a car! We hope everything is still working properly & you made it safely to the happiest place on earth! We appreciate your confidence in us. We really appreciate your business & we appreciate you helping spread the good word w/ an awesome review! - The Automotive Excellence Team! Read more

I have had my Honda Civic for 9 years, with over 150,000 miles and it runs like new. I have all my work done from day one from Automotive Excellence. The the minute you come in the front door to when you leave they always treat you as your their only customer. Now my son has a Honda and I know we will be in good hands. Thanks Guys