Rohnert Park Auto Repair

First of all I was referred to this place by a competitor who couldn't figure out how to stop my 2001 Honda Civic from idling at about 6000. I dropped off car and expected a long diagnoses costing $$$$, based on my experiences at other repair shops . John took my information and they went to work , not only did it cost basically less than the hour diagnosis cost , they did it so darn quick . I know my little beater needs more work and I can't wait to drop it off again to get it going even better . This is a true , rare , professional & trustworthy shop . Don't go anywhere else. Comment from Terri E. of Automotive Excellence Business Owner 2/9/2016Bryan, We love fixing cars! We especially love fixing problems other shops can't, customers love it too. Unfortunately some customers find us after they've spent those big bucks you're talking about. Fortunately for you, you found us before that happened. Nothing pleases us more than taking on a difficult problem, fixing it & making the customer happy. It sounds like we nailed it, & we couldn't be happier you're happy. Trust is everything when it comes to an auto shop, it means the world to us hearing you trust us. We'll never steer you wrong, we'll always provide the best service around! Honda Civics are good little cars & we're glad we could keep it running for you. Whenever you're ready to have your Civic looked over again, we'll be happy to take care of it! We appreciate your confidence in us. We really appreciate your business & we appreciate you helping spread the good word w/ an awesome review! - The Automotive Excellence Team! Oh, also -- let's keep in touch on Facebook: Read more

Automotive Excellence is a very professional shop that pays attention to details and offers budget friendly pricing. They are reliable and communicate all their concerns and needs regarding your automobile. The have loaned me a car when needed, at no extra charge. The office is warm and the adorable cat makes the visit even more appealing.

I've been a customer of Automotive Excellence since 2007. I'm am owner of a 2003 Acura MDX. Dependability and reliability is what I find with them. I get the car back when promised. There are written estimates that are explained. If there is anything else discovered while working on the car they will phone and explain to ask for the "ok." My last visit a noise initially diagnosed as a bad alternator with a $500 price tag, turned out to be something unrelated with no cost to me. Noise gone, problem resolved. Honesty and no BS. This is why I keep coming back. Thank you Mike. John Payne Petaluma Comment from Terri E. of Automotive Excellence Business Owner 1/19/2016John, Dependability & reliability is what we strive for on every job, & w/ every customer. Thank you for acknowledging that. We take great pride in keeping the customer informed through out the repair process. At the end we always go over every aspect of the repairs to ensure a full understand of the work that was completed & the work that may need attention in the future. We're glad you appreciate that. We're also glad that your alternator wasn't the issue, & it was something much simpler. You know if you ever have any issues, we'll be here for you. We appreciate your confidence in us. We really appreciate your business & we appreciate you helping spread the good word w/ an awesome review! - The Automotive Excellence Team! Oh, also -- let's keep in touch on Facebook: Read more

As a contractor and a business owner, I place a lot of emphasis on customer service. Automotive Excellence has proved to be one of those rare businesses that truly takes good care of their customers. From scheduling the work, the performance of their very experienced technicians, the communication and the free loaner car, Mike's business far surpasses that of most mechanic's shops that I've dealt with in the past. I've brought all my previous trucks to this shop for the past 10 years, and have never been disappointed. Their prices for service are always competitive, and the work is always completed professionally and efficiently. Thank You Automotive Excellence! Bill / True Colors Painting Comment from Terri E. of Automotive Excellence Business Owner 1/18/2016Bill, We feel the same way! We're happy to hear we meet your high standards. Our goal is always to try & achieve 100% customer satisfaction w/ each & every customer. We can't say just how much it means to us to have you take notice & point it out. We know giving up your vehicle, especially your work vehicle(s), can be a down right hassle! We always to try to make it as hassle free as possible. FREE loaner cars are just a small sampling of the way we want to serve our customers. We appreciate your confidence in us. We really appreciate your business & we appreciate you helping spread the good word w/ an awesome review! - The Automotive Excellence Team! Read more

I've been taking my car here for 8 years. They always provide great customer service and shoot me straight! They are honest and never try to up sell me on things my car doesn't need. I would and have recommended people to take their car here for services! Comment from Terri E. of Automotive Excellence Business Owner 1/12/2016Allison, We know that's one of a customers biggest fears when going to an automotive repair shop -- wondering if they'll offer you something your car doesn't need, that is. As you quite truthfully stated that's not how we operate, nor quite frankly how any shop should operate. Our job is to identify things that need attention & bring them to your attention. Unfortunately that process gets misinterpreted sometimes. Thank you for understanding that. Our motto is, "we take the scare out of auto repair!" And we do that every day!!! The greatest compliment a customer can give us is to refer friends & family members, thank you! We appreciate your confidence in us. We really appreciate your business & we appreciate you helping spread the good word w/ an awesome review! - The Automotive Excellence Team! Read more

Great honest shop always willing to go the extra mile. They have been my go-to shop for a while now. No job is too big or small for them and they always steer you in the right direction. I recommend them to everybody I know. Keep up the great work guys!

I've been taking my vehicles to Automotive Excellence for over 15 years now. The service is always excellent and at a fair price. Never had a problem with my cars thanks to them. They are very honest and provide a really good service. I highly recommend Automotive Excellence.

Automotive Excellence is great I would not go anywhere else to have my car repaired. In the past I would take my car elsewhere always feeling as if they were not truthful about repairs they said I needed. Automotive Excellence has never made me feel that way they have always explained why I need the repairs not treating me as if I was stupid. I would recommend Automotive Excellence and have recommended to others they are fantastic.

Awesome service! Very attentive to new customers and do a great job of ensuring they will be return customers. Excellent at building customer loyalty after just one visit. I'll be returning and I'm sure everyone else who comes here will feel the same way. Comment from Terri E. of Automotive Excellence Business Owner 11/3/2015Jeremy, We loved hearing that your first visit w/ us was such a positive experience. We know car service & repair can be a real hassle sometimes. We always try to make it as hassle-free as possible. We care a lot about our customers & their experience w/ us. We want to ensure they're always well taken care of. We're glad that's exactly how you felt! Feed back from our customers is always welcomed & appreciated. We really appreciate your business & we appreciate you helping spread the good word w/ an awesome review! - The Automotive Excellence Team! Read more

We've been taking our cars to Mike ever since I bought my little blue Civic in 1986. Since then, we've stuck with Honda and Toyota, in large part because we don't want to change to another repair shop. We've always had excellent service and our cars run great. We've all gotten a little grayer over the years, and the little blue Civic has long since been replaced (but we had it to 225,000 miles, thanks to Mike), but the service at Automotive Excellence has remained just that, excellent.