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Customer Reviews & Stories

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5

Will, thanks for the 5-star review! We appreciate it and we appreciate you. Take care and we'll see you the next time around!

- Automotive Excellence
5

5 Stars every time. Excellent service, always a pleasure doing business with them. Very efficient and thorough.

Thank you for the 5-star review!

- Automotive Excellence
5

I’ve only had my Honda Pilot serviced here a few times after moving into the area. What a great shop! They’re honest, trustworthy, friendly and communicative. I really appreciate the online inspection report with pictures. I can see why they have so many positive reviews on social media. This is definitely the place to bring your vehicle. And they even have loaner vehicles available. Thanks Dave and Darlene! See you again.

Joel, thank you so much for your kind words and 5-star review! We were thrilled to hear that you have had a wonderful experience with us. We strive to provide our customers with exceptional customer service, and Dave and Darlene know how to deliver. We appreciate your feedback about our online inspection report with pictures. We know that it can be helpful for our customers to see what our technicians are seeing, so we are glad that you find this feature valuable. We are especially glad to hear that you appreciate our honesty and transparency. We know that it is important for our customers to trust us, and we take that responsibility very seriously. We are also glad to hear that you are impressed with our loaner vehicle program. We know that car trouble can be inconvenient, so we want to make it as easy as possible for our customers to get back on the road. Thank you again for choosing Automotive Excellent for your Honda Pilot's service needs. We look forward to seeing you again soon!

- Automotive Excellence
5

I really thankful for services you did on my car.

Thanks for the 5-star review Abdul!

- Automotive Excellence
5

Wonderful staff!!! Affordable prices! What are you waiting for :)

Thank you Nina for the 5-star review and great recommendation! We appreciate you and your business and will do everything possible to continue to merit your loyalty!

- Automotive Excellence
5

Very nice people, informative, professional, and most importantly they do a great job

We are so glad that you were impressed with our staff's kindness, informativeness, and professionalism. We are always happy to answer any questions that our customers have, and we strive to provide them with the best possible experience. We are also glad to hear that you were satisfied with the quality of our work. We take great pride in our work, and we are always committed to providing our customers with the best possible results. Thank you again for your kind words! We hope to see you again soon.

- Automotive Excellence
5

Went in for an oil change and asked Dave if he could look at an oil film on the valve cover around the spark plug tubes seals. After the oil change he informed me indeed the seals need to be replaced and to schedule an appointment. I mentioned I’m headed to Oregon later in the weak…. he took care of it that afternoon. Thank you Dave and crew.

We're glad we were able to get you fixed up so quickly Andrew. Thank you for leaving us this wonderful 5-star review, we appreciate it and we appreciate you!

- Automotive Excellence
5

Great place with great people !!!

We think you are great people too Ian! Thank you for the 5-star review!

- Automotive Excellence
5

I took my Prius to a different automotive shop in January 2022 because the engine needed to be replaced and my family knows the owner and used the shop in the past. They had my car for months and when I finally got it back, there was an engine light on (indicating an issue with the gas line) and they told me they had no clue why it was there because they didn’t touch anything related to it. I drove the car for a couple of months until the gas problems became too inconvenient and I was at a point where I could leave my car for the indefinite amount of time it would no doubt take at the shop. This was in March 2023. They told us a few times that they would “get to it” when we asked for updates which became very frustrating when five months went by with no progress. We finally made the decision to ask for the car back to get it towed to Automotive Excellence. Automotive Excellence is an absolutely incredible shop. We explained the situation over the phone and right away, they had some ideas about why my car was messed up. We got the car towed over from the first shop and they had it for less than 24 hours total. They kept us constantly updated and fixed the problem entirely (turns out the other shop put some wiring back wrong and left one thing completely unconnected when they replaced my engine). The customer service was fantastic, the technicians clearly know what they’re doing, and I was blown away by the amazing experience. My car drives smoother and quieter than after the engine was replaced and I was finally able to fill up my gas tank the way that I could almost two years ago. Automotive Excellence has earned my loyalty and respect and I will go to them for any mechanical needs in the future. I absolutely recommend the shop and will tell everyone I know to go there. Thank you!

Thank you Allie so much for taking the time to leave us such a detailed review! We're thrilled we were able to find the issue with your fuel system and it seems we found it rather quickly as well. We understand how frustrating it can be to have your car in the shop for a long time, and we are sorry that you had to go through that with the other shop. We are committed to providing our customers with exceptional customer service and high quality repairs, and we are glad that we were able to exceed your expectations. We are proud to have earned your loyalty and respect, and we look forward to serving you again in the future. Thanks again for the awesome review, take care!

- Automotive Excellence
5

I brought my car in because it was making a ticking sound and within 2 hours they had the issue figured out. Darlene made it the easiest and most enjoyable experience I’ve ever had at an automotive shop. Her communication was phenomenal. Not only did they figure the issue out fast but I added things on I wanted replaced while there and they had the car all said and done the next day. The prices were very fair for the work that was done. I highly recommend automotive excellence for any automotive repairs

Trevor, thank you so much for your kind words and the 5-star review! We're thrilled to hear that you had a great experience with us at Automotive Excellence. We're always working hard to provide our customers with the best possible service, and it's great to hear that our efforts are paying off. We're especially glad that you mentioned Darlene's communication. She's a valuable member of our team, and we're lucky to have her. Thanks again and we hope you'll continue to choose Automotive Excellence for all of your automotive needs. We're always here to help! Take care!

- Automotive Excellence

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Automotive Excellence is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call Automotive Excellence (707) 584-8700 if you have any issues in accessing any area of our website.
35 Executive Ave. Ste. 3 Rohnert Park, CA 94928 (707) 584-8700