I took my Prius to a different automotive shop in January 2022 because the engine needed to be replaced and my family knows the owner and used the shop in the past. They had my car for months and when I finally got it back, there was an engine light on (indicating an issue with the gas line) and they told me they had no clue why it was there because they didn’t touch anything related to it. I drove the car for a couple of months until the gas problems became too inconvenient and I was at a point where I could leave my car for the indefinite amount of time it would no doubt take at the shop. This was in March 2023. They told us a few times that they would “get to it” when we asked for updates which became very frustrating when five months went by with no progress. We finally made the decision to ask for the car back to get it towed to Automotive Excellence. Automotive Excellence is an absolutely incredible shop. We explained the situation over the phone and right away, they had some ideas about why my car was messed up. We got the car towed over from the first shop and they had it for less than 24 hours total. They kept us constantly updated and fixed the problem entirely (turns out the other shop put some wiring back wrong and left one thing completely unconnected when they replaced my engine). The customer service was fantastic, the technicians clearly know what they’re doing, and I was blown away by the amazing experience. My car drives smoother and quieter than after the engine was replaced and I was finally able to fill up my gas tank the way that I could almost two years ago. Automotive Excellence has earned my loyalty and respect and I will go to them for any mechanical needs in the future. I absolutely recommend the shop and will tell everyone I know to go there. Thank you!
Thank you Allie so much for taking the time to leave us such a detailed review! We're thrilled we were able to find the issue with your fuel system and it seems we found it rather quickly as well. We understand how frustrating it can be to have your car in the shop for a long time, and we are sorry that you had to go through that with the other shop. We are committed to providing our customers with exceptional customer service and high quality repairs, and we are glad that we were able to exceed your expectations. We are proud to have earned your loyalty and respect, and we look forward to serving you again in the future. Thanks again for the awesome review, take care!
- Automotive Excellence